Terms and Conditions
These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content. Please read these terms carefully before you submit your order to us as they apply to the products you purchase from us.
INFORMATION ABOUT US
The website www.cpdhealthcare.com is a site operated by CPD Healthcare. You can contact CPD Healthcare:
By email: [email protected]
By telephone: 01848 332030
By Post: CPD Healthcare, 10 York Place, Edinburgh, EH1 3EP.
CPD Healthcare is one part of Perceptive Agency Ltd. Perceptive Agency is a limited company registered in England and Wales. Company number 07703527. Our registered office is at Prince Albert House, King Street, Maidenhead, SL6 1DT, UK.
Perceptive Agency Ltd is a VAT registered company. VAT number 219471501
Our customer service department is open from 9:00am to 5:30pm Monday to Friday, excluding public holidays. You can contact us at any time by email to [email protected]
CHANGES TO THESE TERMS
Any changes we may make to these terms and conditions at any time will be posted on this page. Please check back frequently to see any updates or changes we have made.
OUR CONTRACT WITH YOU
When you sign and submit an order for a product and/or services to us, this does not mean we have accepted your order. Our acceptance of the order will take place when we issue you with a written confirmation email at which point a contract will come into existence between you and us.
We make every effort to ensure that details about our products and services and any other information on our website or other promotional material are up to date. However, where information is incorrect or is subject to change, we reserve the right to withdraw or substitute the product or service and to cancel any outstanding orders or bookings with notice to you.
You can pay for membership and CPD approval using a credit card or PayPal on our website at any time. We accept all major credit and debit cards (with the exception of American Express). We are a PCI compliant merchant and use a third party provider; PayPal (Europe) S.à r.l. et Cie, S.C.A. to process credit card payments. All payments are processed securely using the latest SSL encryption protocols. We never store your credit card details. If you prefer to pay offline you can telephone us on 01848 332030 to pay by credit or debit card securely over the phone. For company CPD membership and approvals we can also invoice your company directly.
All prices are shown in GBP and exclude VAT. VAT will be applied at the standard UK rate unless otherwise specified. It is always possible that, despite our best efforts to ensure prices are up to date and correct, errors may occur and in this case you will be contacted with confirmation of the correct price before your order is completed.
CANCELLATION & REFUNDS
We understand that plans can change and we will always try to accommodate requests for cancellation or refund. Cancellation notices should be made in writing by post or email or by telephone using the contact details above. The effective date of your cancellation notice will be the date that the notice is received by us.
Membership of CPD Healthcare can be cancelled at any time. Providers will receive a pro-rata-refund based on whole unused months of membership minus a £60 processing fee. Cancellations made within 48 hours of signing up will not normally be subject to a charge. Providers who cancel their membership will be removed from the website and must cease using CPD Healthcare’s Approved Provider logos, Approved CPD logos and CPD Certificates.
CPD approval fees are non-refundable. The fee relates to the costs incurred by the panel of approvers in considering the CPD proposal. No refund will be given in the event that the CPD approval is rejected. Where CPD approvals have been made erroneously, and the material has not yet been considered by our panel of approvers we may provide a refund or approval credit to your account. CPD approval applications may only be made by members of CPD Healthcare.
Refunds will normally be credited to your credit/debit card account within 3-5 working days. Where this is not possible we will send you a cheque or bank transfer within 30 days.
Membership of CPD healthcare begins as soon as your membership payment is processed. Members automatically receive a welcome email and are subscribed to our regular CPD newsletter. We will list your organisation as an Approved Provider on our website within 10 working days. Members have access to our CPD resources, have the right to use the CPD Healthcare Approved Provider Mark and may make applications for CPD Approval for the duration of their membership. Membership fees are payable annually. We will send a reminder to the registered email address when membership is due for renewal.
When you submit a CPD course for approval you will receive a confirmation email as soon as your payment is received. The information you submit will be considered by our panel of approvers within 5 working days. Approvers may require additional information and/or time to consider your application. Where this is required you will receive an email requesting the additional information or time. We aim to complete the approval process within 5 working days or, where additional information is requested, within 5 working days of receiving the additional information. CPD approval is valid for as long as the provider remains a member of CPD Healthcare. The provider may run the course as often as they like and for as long as they consider the material to still be relevant. A new approval request should be made when there are significant updates or changes to a course.
USE OF CPD HEALTHCARE APPROVAL MARKS & CERTIFICATES
Use of the CPD Healthcare approval marks & certificates is restricted to providers of CPD who are current members of CPD Healthcare.
Use of the CPD Healthcare Approved CPD Mark and Approved CPD Certificates is restricted to CPD courses which have been approved using the CPD Healthcare Approval Service.
Use of the CPD Healthcare Approved Provider Mark is restricted to providers with current membership of CPD Healthcare.
Providers may use the CPD Healthcare Approved CPD Mark, CPD Healthcare Approved Provider Mark and may apply for CPD Approval using the CPD Healthcare Approval Service for the duration of their membership. Membership fees are charged annually. We will remind you when your membership is due for renewal. Permission to use CPD Healthcare approval marks & certificates will be withdrawn for providers do not renew their membership on or before the renewal date.
DATA AND PRIVACY
By registering with this site you provide permission for us to contact you regarding your membership/approval as well as additional relevant information regarding our products and events.
Every effort is made to ensure that the guidance given on our website (that is, where the content is added by us) and in our communications is correct and accurate, however knowledge and best practice in this field is always subject to constant change and so we cannot guarantee the content and accuracy of our guidance. Providers are advised to check the most current advice from their professional or regulatory bodies. Please be aware that in connection with our Social Media Accounts, we are not responsible for, and will not be liable to you or any third party, for the content or accuracy of any contributions posted by third parties. Such contributions may not represent our views.
If we fail to comply with these terms, we are responsible for any direct loss or damage you suffer that is foreseeable as a result of our breach of these terms, however our total liability to you in contract, tort (including negligence) breach of statutory duty or otherwise, shall not exceed the price paid by you for the product and/or service.
We shall not be liable to you whether in contract tort (including negligence) breach of statutory duty or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with your use of this site and our associated products and services, or any contract between us.
Nothing in these terms excludes or limits our liability in any way for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by an Event Outside Our Control.
An ‘Event Outside Our Control’ means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war, natural disaster, or failure of public or private telecommunications networks.
If an Event Outside Our Control takes place that affects the performance of our obligations under these terms, we will contact you as soon as reasonably possible to notify you, and our obligations under these terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Either you or us may cancel a contract if an Event Outside Our Control takes place and continues for longer than 4 weeks.
OTHER IMPORTANT TERMS
We may transfer our rights and obligations under these terms to another organisation, and we will always tell you in writing if this happens, but this will not affect your rights under any contract or the obligations owed to you under any contract.
This contract is between you and us. No other person shall have any rights to enforce any of its terms.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.
If you have any concerns about any good or service offered by us, please contact our customer service department on 01848 332030 or email [email protected] and we will do our utmost to resolve your complaint as quickly as possible. We will confirm receipt of complaints received by email within 3 working days. All complaints received are investigated and a written response is normally given within 10 working days of the date of receiving any complaint.
If you are a consumer, please note that these terms and conditions, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, these terms and conditions, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.